Returned directly or within a successful result object from the following requests:
Attributes
currencyIsoCode
String
The settlement currency for the transaction (defaults to “USD”). See the ISO 4217 codes.
evidence
The evidence records for the dispute. Either the URL or comments will be populated depending on what type of evidence attachment was uploaded.
sentToProcessorAt
Date
The date/time of when the evidence was sent to the processor. Returned in UTC.
id
String
The string value representing a specific dispute. Length and format of gateway-generated tokens and IDs may change at any time.
kind
String
The kind of dispute. Possible values:
Chargeback
PreArbitration
Retrieval
For more information, see the article on dispute kinds.
originalDisputeId
String
The ID of the original dispute, which can be used to access more information about that dispute.
reason
String
The reason the dispute was created. Possible values:
cancelled_recurring_transaction
: The cardholder was billed for a recurring charge they canceled or attempted to cancel.credit_not_processed
: The cardholder was told they were to receive a credit and did not.duplicate
: The individual charge was submitted more than once.fraud
: The cardholder is claiming this transaction to be fraudulent.general
: A generic response was provided by the card-issuing bank.invalid_account
: Card was expired, had an invalid account number, or had an account number that did not match the card number of the original transaction.not_recognized
: The cardholder claims they do not recognize/did not participate in this charge.product_not_received
: The cardholder did not receive (or only partially received) the goods/services they paid for.product_unsatisfactory
: The cardholder received the goods/services, but the product was defective, different than described, or otherwise did not meet expectations.transaction_amount_differs
: The cardholder claims the charge the merchant submitted was different than what the cardholder agreed to pay.
referenceNumber
String
The string value representing the reference number provided by the processor (if any).
status
String
The status of the dispute. Possible values:
Accepted
Disputed
Expired
Open
Lost
Won
See dispute statuses for more details.
status
String
The status of the dispute. Possible values:
Accepted
Disputed
Expired
Open
Lost
Won
See dispute statuses for more details.
orderId
String
The order ID of the transaction. For PayPal transactions, this field maps to the unique PayPal invoice number in your PayPal business account.