The notification kind, returned by calling
kind on the notification object, reveals what triggered the webhook. For a Dispute webhook,
webhook_notification.kind will be one of the following:
The following table describes the conditions that trigger each kind of webhook.
A dispute is opened.
A dispute is won.
A dispute is lost.
Amount customer requested when disputing the transaction. This can be any amount up to the full amount of the original transaction.
The latest status of the dispute. Possible values:
open: Dispute has been opened by the customer and funds have been debited from your account
lost: The bank has reviewed evidence and declined to reverse the dispute or you didn't provide evidence
won: The bank has reversed the dispute and funds have been credited to your account
The kind of dispute webhook. Possible values:
For more information, read our article on chargebacks and retrievals.
The reason the dispute was created. Possible values:
cancelled_recurring_transaction: The cardholder was billed for a recurring charge they canceled or attempted to cancel.
credit_not_processed: The cardholder was told they were to receive a credit and did not.
duplicate: The individual charge was submitted more than once.
fraud: The cardholder is claiming this transaction to be fraudulent.
general: A generic response was provided by the card-issuing bank.
invalid_account: Card was expired, had an invalid account number, or had an account number that did not match the card number of the original transaction.
not_recognized: The cardholder claims they do not recognize/did not participate in this charge.
product_not_received: The cardholder did not receive (or only partially received) the goods/services they paid for.
product_unsatisfactory: The cardholder received the goods/services, but the product was defective, different than described, or otherwise did not meet expectations.
transaction_amount_differs: The cardholder claims the charge the merchant submitted was different than what the cardholder agreed to pay.
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