What describes your issue?

Your selection helps direct this request to the best team.

Please select an issue description

Change the bank account associated with my Braintree account Updating bank account information

Update my descriptor that appears on customer statements Descriptors article Descriptor request reference Descriptor response reference

Update business details (website, phone number, address, authorized signers, etc.) Updating Account Information article

Update business name or Tax ID number Updating Account Information article

Accept different currencies Currencies article Testing currencies Available currencies Payment Methods article

Learn more about compliance standards Compliance article PCI Compliance article

Get help with an inactive account closure

Learn more about recurring billing (subscriptions, plans, billing cycles, etc.) Recurring Billing article Recurring Billing via the API Subscriptions article Plans article Billing Cycles article Add-ons and Discounts article

Get help setting up or troubleshooting email receipts Email Receipts article

Get help with my Braintree technical integration (e.g., Hosted Fields, Drop-in, Custom) Get Started guide for developers Integration guides API reference Hosted Fields guide Drop-in UI guide

Get help with my Braintree shopping cart integration

Get integrated with additional payment methods (PayPal, Venmo, Apple Pay, Google Pay, etc.) PayPal integration guide Venmo integration guide Apple Pay integration guide Google Pay integration guide ACH Direct Debit integration guide Masterpass integration guide Visa Checkout integration guide Unionpay integration guide

Reconcile a disbursement to my bank account Reporting article Settlement Batch Summary report Transaction Summary report Decline Analysis article

Request information about fees

Get help with my statement Statements overview

Get help with my 1099-K 1099-K article

Learn more about transaction processing (transaction statuses, authorizations, refunds, etc.) Transaction Lifecycle article Transactions guide Refunds, Voids, and Detached Credits article Managing Authorizations article

Get help with a declined transaction Decline codes Declines article Decline Analysis article Gateway Rejections article Declines reference

Contest a dispute case Chargebacks and Retrievals article Disputing Chargebacks article Reducing Chargebacks article Managing disputes via the API Disputing Chargebacks reference

Request information about a chargeback or dispute case Chargebacks and Retrievals article Disputing Chargebacks article Reducing Chargebacks article

Learn more about fraud protection Fraud Tools article AVS and CVV Rules article Risk Threshold Rules article Advanced Fraud Tools article 3D Secure article

Get help locating information in the Control Panel Control Panel Search article

Reset the password for my gateway user Resetting User Passwords

Get help with my gateway user or role permissions Managing Users and Roles article Role Permissions article

Get help with something else Email Receipts article Refunds, Voids, and Detached Credits article PayPal Processing article PCI Compliance article Statements and Reporting article Multi-Currency Setups

Get information about the General Data Protection Regulation (GDPR) GDPR Readiness article Getting GDPR ready

Get an update on my Braintree application

Issue details

Describe your issue

Please provide a description

Upload attachments that may help us troubleshoot optional

Upload files

Examples are screenshots or code snippets (Up to 5 files, 20mb total)

Maximum 5 files

Which environment are you using? optional

I'm accepting live payments in production I'm running test transactions in the sandbox

Your contact information

Full name

Required

Business Name

Required

Business Email

Please provide a valid email address.

Braintree_developers

Contact Us

What describes your issue?

Issue details

Your contact information